At SAXOTECH we understand how important support services are to our customers. Ensuring that you get full and lasting value out of our solutions is our top priority. Whatever your specific support needs, rest assured that we are here to help.
SAXOTECH provides both Web based and telephone support assistance. We provide our customers with online case entry, online case tracking and status updates, online download areas for fixes, patches and support information and online access to support resources, including FAQs, community sites, support papers and application notes.
SAXOTECH also operates professionally manned support centers in both the United States and Europe providing end users with the ability to speak directly with trained support staff. Our telephone based support services include a 24 X 7 emergency telephone hotline to ensure your mission critical issues and questions are resolved in the shortest time possible.
Our support team will work closely with you to address your needs as they arise. We will also provide you with the tools and resources needed to help you avoid problems before they arise and also enhance your experience with our products through various workshops, conferences and training sessions offered throughout the year.